warranty does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pulling, dents, seat damage, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products are not covered. Warranty does not cover consequential or incidental damage.

Warranty only covers manufacturing defects or missing parts at the time of opening. You would have to notify us within 7 days of receiving.

Also keep in mind "floor models" are sold as is and do not include warranty

Assembly services are also not covered under warranty. A disassembly/assembly fee will be applied.

If a service is requested and approved it can take anywhere between 3-30 Days depending on how busy the supplier is (in extreme cases longer.)